Warranty Claims
Did a part you purchased from us experience a failure after delivery? New products purchased from Apex Waves are covered by a 3-year warranty, while refurbished products have a 2-year warranty. To submit a claim, fill out the RMA form below and specify "Warranty Claim" under "Reason for Request". Once we receive your information regarding the issue, we will determine if repairs can be made or if your part is eligible for a quality replacement. As always, we will keep you updated throughout the process.
Repairs
In need of a board or component-level repair? We've got you covered! We offer a flat $150 repair evaluation. Our assessment may range from component fixes to full replacements if needed. Complete the RMA form below with detailed information about your issue, and we'll email you a copy of the RMA form. Ship your part with the RMA form included inside the package, and we'll keep you updated. Evaluation takes 3-5 days and repairs up to 2 weeks. Our repairs are covered by a 1-year warranty from Apex Waves.
Exchanges & Returns
Did you receive the incorrect part, or purchase a specific part by mistake? We are happy to correct your situation in any way we can. Average turnaround times for a simple part exchange will be determined by our current inventory stock level and our ability to fulfill the request. When filling out the RMA form below, please choose "Exchange" or "Return" where appropriate under "Reason for Request" and let us know the details of your specific concerns. Our team will get back in touch with you as quickly as possible!
Driver Downloads
Reliable data transmission is essential for the interoperability of a system, and this is only possible with compatible software and hardware For a system to be considered compatible, all of its components must agree on how to transfer data. This ensures smooth communication between programs, devices, and systems.
To prevent any functional problems with NI devices, it's critical to understand which OS versions the hardware supports. If you are ever in doubt, you can view the compatible versions of any given driver and download it for free by going to our Driver Download page.
Download Driver
User Manuals and Official Documentation
Especially when dealing with legacy parts, official documentation from the manufacturer can be hard to find. With Apex Waves, you can find part-specific manuals and documentation available for free download! Simply search your model in our convenient manual archive, and then click download to start the process.
- User Manuals
- Certificates of Conformance
- Installation Guides
- Dimensional Drawings
- Letters of volatility
Free Tools
Need help with the details or minor calculations of your test project? These freely available tools are perfect for any experience level. Whether you are an engineer, technician, or student- choose from a wide range of calculators and tools to assist you with with your testing needs.
Our calculators are completely free to use, no strings attached. They are arranged according to their intended use, which ranges from figuring out a capacitor's impedance to performing basic wavelength calculations!
- Resistance & Capacitance
- Conversion & Decibel
- Electromagnetic & Field
- Voltage & Signal
- Frequency & Waveform
- Power & Energy
Calibration Services
Most parts that are available for calibration should be calibrated either annually or every two years to ensure accuracy. We offer high-quality NIST accredited calibration services from a 3rd party, with a typical turn around time of one to two weeks. Lead time is based on the specific part and the difficulty of the calibration.
We also offer basic (unaccredited) in-house calibration for parts upon request when ordered. With this, we will calibrate the part to the manufacturer specifications prior to being shipped. Call or email us today for more information and pricing details!
Shipping Services
We offer shipping through FedEx, UPS, or DHL. We strive to make the shipping process as easy as possible for our customers, so we offer expedited and international shipping options upon request.
Purchasing in the US
- Request a quote on our website or by reaching out to us via email at support@apexwaves.com
- Once you receive the quote, contact us to specify which line items you would like to purchase, part numbers, shipping information, and payment method.
- If you are paying by credit card, please call and provide the credit card numbers over the phone. After the order has been placed, we will ship the part.
- We will email an invoice and send the tracking number.
Purchasing Internationally
- Request a quote on our website or by reaching out to us via email at support@apexwaves.com. When requesting a quote for a part outside of the US, please provide your shipping address so we can include accurate shipping charges in the quote.
- After the quote has been received, call or email us to specify which line items you would like to purchase. For international orders, we require payment by wire transfer in advance.
- We will send a Proforma Invoice with bank wire transfer information. In the case of Proforma Invoices, the product is not removed from stock until after the payment has cleared.
- Once payment is received, we will ship the part and email an invoice and the tracking number.
