Apex Waves LLC Support Services

 

U.S. Government Sales & Procurement- DUNS Number & Cage Code: Call 919-809-5227 or email sales@apexwaves.com to request it.

 

Shipping Services- We offer free UPS ground shipping for most parts we sell. We can also ship through FedEx or DHL. We try to make the entire shipping process as easy as possible for our customers, which means we can ship on your UPS, FedEx, or DHL account. We can also add the shipping charges to your credit card. We offer blind shipping services as well. We can provide Next Day Air or Second Day Air services if requested. Our shipping cutoff time is 4 pm, but if it’s an urgent request, let us know and we will try our best to assist you.

 

Repair Services- Apex Waves provides repair services for many types of test equipment and can repair most National Instruments products. These repairs include component and board level repairs. If you need a part repaired, please email sales@apexwaves.com. First, let us know what is wrong with the part and we will send an RMA with pricing and a lead time of 1-2 weeks. Next, ship us the part with the RMA printed and included in the box. We will keep you updated on the repair process as it progresses and will ship it back to you as soon as the product is repaired. Repaired products come with a one year warranty by Apex Waves.

 

Calibration Services- We offer high-quality calibration services from a 3rd party, 17025 accredited calibration company. The calibration process involves the modification of the device to meet specifications. Suggested calibration intervals vary, but many products by National Instruments need to be calibrated once a year or every two years to maintain accuracy. There is a 1-2 week typical turn around time, but lead time is based on the specific product and the difficulty of calibration. For pricing or further information about calibration, call or email us today.

 

Frequently Asked Questions

 

What are your hours of operation?

Our business hours are Monday-Friday from 8 am-5 pm.

 

Which payment methods does Apex Waves accept?

Apex Waves accepts payment by credit card, check, wire transfer, and PayPal.

 

Does Apex Waves offer Net 30 terms?

We do offer Net 30 terms, but not to first-time customers. Once a customer has a successful order with us, if they would like to set up Net 30 terms for future orders, they may choose to do so.

 

Does Apex Waves offer expedited shipping?

Yes, we offer expedited shipping through UPS and FedEx. These shipping services include: Next Day Air, Second Day Air, Standard Overnight, Priority Overnight, and more. If expedited shipping is required, please let us know when placing your order.

 

Does Apex Waves ship internationally?

Yes, we can ship to most countries around the world.

 

What type of supplier is Apex Waves?

Apex Waves is not an authorized distributor or representative for the listed manufacturers. We source our products through independent channels.

 

How long does it take to receive a quote?

We guarantee your quote will be sent the same day, typically in less than 30 minutes.

 

How to Buy

 

Purchasing a Part in the US:

First, request a quote on our website or by calling or emailing us. Once you receive the quote, contact us to specify which line items you would like to purchase, shipping information, and payment method. If you are paying by credit card, please call and provide the credit card number over the phone. After the order has been placed, we will ship the part. Lastly, we will email an invoice and send the tracking number.

 

Purchasing a Part Internationally:

First, request a quote either on our website, by phone, or by email. When requesting a quote for a part outside of the US, please provide your shipping address so we can include accurate shipping charges in the quote. After the quote has been received, call or email us to specify which line items you would like to purchase. For international orders, we require payment by wire transfer in advance. We will send a Proforma Invoice with bank wire transfer information. In the case of Proforma Invoices, the product is not removed from stock until after the payment has cleared. Once payment is received, we will ship the part and email an invoice and the tracking number.

 

 

Please note: we are currently in the process of adding a cart to our website; soon customers will be able to complete the entire purchasing process online!